It drives our commitment to provide quality services and our commitment to honest, forthright and respectful relations with our customers, providers, business partners, beneficiaries, and fellow employees.


It makes us accountable for and accepts the consequences of, our behaviour. We strive for excellence in everything we do. We can be relied upon to perform our job duties honestly and efficiently. We are all responsible for adhering to the highest legal and ethical standards.


It creates a work environment based on teamwork, encouragement, trust, concern and honest and responsive communication among all employees.


It mandates that we operate our business in a manner that respects and obeys all applicable laws and regulations governing our business and that we participate in activities intended to improve the quality of life in our community.