Gulf Union is committed to providing its valued customers an exceptional level of service and customer care. Gulf Union does realize that things can sometimes go wrong, and when this happens, Gulf Union wants to hear about it.

Our promise to our valued customer

• Gulf Union will acknowledge complaint same day.
• Gulf Union will investigate the compliant thoroughly and reply within 7 days.
• Gulf Union will do everything possible to resolve your complaint & will keep you informed.
• Gulf Union will use the information from complaints to continuously improve our service.

If it is about Your Policy or Claim or any other matter, please call your insurance adviser/broker/Agent or, if none has been appointed by you, please contact us directly. Gulf Union would prefer that the complaint is made in writing as this helps to reduce the risk of misinterpretation or misunderstanding from our end.

To help us assist You, Gulf Union requests that you:

• Attach relevant supporting documents;
• Ask the questions You would like us to answer;

Tell us what you think would be a reasonable response to your complaint.

Support and assistance is available for the process of making complaints and/or interpreting the complaints procedure. Our complaints management policy and internal complaints management procedure include the provision of remedies that reflect what is fair and reasonable in the circumstances. Gulf Union would like to assure you that all matters are dealt with seriously and in a confidential manner.

As per the rules related to Customer Complaints Procedure as mentioned in Section BC-4 of the Business and Market Conduct Module of the CBB Rulebook (Volume 3), Gulf Union is committed to address to the complaints in the structured and time bound manner by following the procedures laid down by CBB.

You may send your compliant in English or Arabic in the prescribed format prescribed by CBB along with all relevant documents attached to it to our Customer Complaint officer to register your complaint with our Customer Complaints Officer:

Mr. Shiraz Sharif

Gulf Union Insurance & Reinsurance Co.

Building 331, Road 5616,

Shaikh Salman Highway, Manama 356,

PO Box 10949. Kingdom of Bahrain

Phone: +973 17255292 Fax: +973 17255090